Terms &
Conditions

About These Terms

These Terms & Conditions ("Terms") apply to enquiries, quotations, bookings and services provided by Roshni Tours & Travels ("Roshni", "we", "us" or "our"), a travel and tour services business based in Gorakhpur, Uttar Pradesh, India.

By making an enquiry, requesting a quotation or confirming a booking with us, you ("customer", "traveller" or "you") agree to these Terms.

If any part of these Terms is unclear, please contact us using the details at the end of this page before confirming your booking.

Services We Provide

Roshni Tours & Travels arranges travel services subject to availability and specific confirmation for each booking.

• Nepal tours, including Kathmandu, Pokhara, Lumbini, Chitwan, Muktinath, Pashupatinath, Janakpur and other customizable Nepal destinations.
• Pilgrimage tours across India, including Ayodhya, Varanasi, Ujjain, Prayagraj, Darjeeling, Char Dham, Jyotirlinga destinations, Rameshwaram and other pilgrimage destinations.
• Cab and taxi services using available sedans, SUVs, Innova / Crysta vehicles, Tempo Travellers and buses.
• Airport and railway station pickup and drop services for family, group and corporate travel.
• Customized itineraries, including meals or catering where arranged in advance.

Booking & Confirmation

Roshni generally follows the following travel-planning process:

A booking is confirmed only once Roshni has communicated confirmation to you in writing and the applicable advance payment has been received.

Verbal discussions, draft itineraries or informal conversations do not by themselves constitute a confirmed booking.

Quotations & Pricing

Roshni's travel prices are quotation-based. The price for a particular trip can vary according to the destination, travel dates, number of travellers, vehicle, hotel category, meals, sightseeing, requested customization, supplier rates, taxes and other applicable charges.

The price applicable to your booking is the amount stated in your written quotation, invoice or booking confirmation.

If a starting price is advertised elsewhere on our website or social media, it is indicative only and may depend on travel dates, availability and the conditions stated with that offer.

Prices may change before a booking is confirmed where supplier rates, taxes, fuel costs or government charges change.

Payment Terms

Roshni currently accepts payment through:

Card payments are not currently available.

The advance amount, balance amount and payment schedule applicable to your trip will be communicated in your quotation, invoice or booking confirmation.

Payment requirements may vary depending on the package, hotels, transport providers, other suppliers and travel dates.

Where a balance payment is applicable, it should be completed by the date stated in your booking confirmation to help ensure that the confirmed services are not disrupted.

Customer Responsibilities

As a customer travelling with Roshni Tours & Travels, you agree to:

• Provide accurate and complete information at the time of booking, including passenger names, ages, contact details and special requirements.
• Follow the rules of hotels, transport providers, local authorities and destinations.
• Maintain respectful conduct towards staff, drivers, guides and fellow travellers.
• Take reasonable care of your personal belongings.
• Follow reasonable safety instructions given by drivers, guides or tour staff.
• Arrive at designated pickup points on time.
• Inform Roshni promptly about changes to your requirements or problems during the trip so we can try to assist.

Itinerary & Customization

Roshni offers customized travel arrangements. Customers may request changes to destinations, duration, hotels, vehicles, meals and other parts of an itinerary.

• Customization may change the total package price.
• Changes requested after confirmation depend on availability and may involve additional supplier charges.
• A requested change is not confirmed until Roshni communicates the revised arrangement in writing.

We will try to accommodate reasonable requests, but final confirmation depends on supplier availability at the time of the request.

Hotels & Accommodation

• Hotel category such as budget, deluxe or super deluxe is based on your confirmed booking and quotation.
• Specific hotel names are subject to availability unless a particular hotel has been specifically confirmed in writing.
• Check-in, check-out and other hotel rules are governed by the individual hotel's policies.
• Room allocation, room type and upgrades are subject to availability.
• Hotel-specific cancellation and refund rules may apply in addition to Roshni's cancellation/refund policy.
• Special requests should be communicated in advance. Roshni can pass them to the hotel, but they cannot be guaranteed unless confirmed in writing.

Transportation & Transfers

Roshni arranges vehicles according to availability, group requirements and the confirmed itinerary.

• Available vehicle categories may include sedans, SUVs, Innova / Crysta vehicles, Tempo Travellers and buses.
• Vehicle allocation generally depends on group size and itinerary requirements.
• Customers should respect the seating and luggage capacity of the vehicle allotted to the group.
• Customers remain responsible for their personal belongings carried in the vehicle, except where applicable law provides otherwise.
• Where reasonably necessary, such as because of a breakdown or supplier constraint, Roshni may arrange a different driver or a comparable substitute vehicle.
• Traffic, road conditions, weather and Nepal border formalities may affect travel time.

Meals & Catering

Meal and catering inclusions depend on the specific package and quotation confirmed for your trip.

Not every package includes every meal. Please check your quotation and booking confirmation to understand exactly which meals are included.

If you or anyone travelling with you has a dietary requirement, such as vegetarian, Jain or allergy-related requirements, please tell us in advance.

We will try to accommodate reasonable dietary requirements, but availability can depend on the destination and local suppliers and cannot be guaranteed for every stop.

Travel Documents & Destination Requirements

Customers are responsible for ensuring that all passengers have the correct and valid identification and travel documents required for their destination.

Depending on the journey, this may include:

• A valid government-issued photo ID for domestic travel within India.
• For Nepal travel, appropriate travel documents accepted by the relevant authorities at the time of travel.
• Any permits or additional documents required for specific destinations or restricted areas.
• Passenger names and details that correctly match their identification documents.

Cancellation & Refunds

If you need to cancel a confirmed booking, please send your cancellation request through Roshni's official WhatsApp number or email so that the request is recorded and can be acted upon.

Refund eligibility depends on the cancellation and refund rules of the hotels, transport providers, ticketing providers and other third-party suppliers involved in your particular booking.

• Non-refundable amounts or cancellation charges already incurred by hotels or other suppliers may be deducted from the refund.
• Subject to those deductions and applicable supplier policies, the remaining eligible amount may be refunded.
• Specific cancellation conditions for your booking may be communicated in writing at the time of booking or when cancellation is requested.

Refunds, once approved, may be processed through the original payment method or another mutually agreed method, subject to applicable circumstances and processing requirements.

Changes, Delays & Service Disruptions

Travel arrangements may need to be adjusted because of weather, traffic, road or border conditions, government restrictions, local conditions, hotel or transport availability, safety concerns or other circumstances beyond reasonable control.

• Where reasonably possible, Roshni will inform you of material changes before or during the trip.
• If a planned service becomes unavailable, we will try to arrange a reasonably comparable substitute.
• This section does not remove rights arising from Roshni's own error, negligence or deficiency in service.

Third-Party Suppliers

Many parts of a trip may be arranged through third-party suppliers, including hotels, transport operators, restaurants, tour guides and ticketing providers.

Roshni takes reasonable care when arranging these services, but the actual service may be provided by the relevant third party and may also be subject to that supplier's own terms and policies.

If a problem occurs with a third-party supplier, Roshni will act reasonably and in good faith to assist the customer and try to resolve the issue.

This does not exclude Roshni's own responsibility for services it provides directly or for its own proven negligence, misrepresentation or deficiency in service where applicable under Indian law.

Personal Belongings & Customer Conduct

Customers are responsible for keeping their personal belongings, cash and valuables safe during the trip, except where applicable law provides otherwise.

We expect travellers to behave respectfully towards Roshni's staff, drivers, guides, hotel staff and fellow travellers.

Roshni may refuse continued service to a traveller whose conduct is unsafe, unlawful or seriously disruptive to the rest of the group, without prejudice to the traveller's legal rights.

Special Assistance & Health-Related Requirements

To help plan your trip appropriately, please tell us at the time of booking about relevant requirements, including:

• Children travelling and their ages.
• Senior citizens, particularly for longer or physically demanding pilgrimage journeys.
• Mobility limitations or accessibility requirements.
• Medical conditions relevant to travel.
• Dietary requirements.
• Any other special assistance that may be needed.

Roshni will make reasonable efforts to accommodate such requirements, but specific facilities depend on supplier availability and should be confirmed before booking.

Complaints & Grievances

If you experience an issue before, during or after your trip, please contact Roshni first through our official WhatsApp number or email.

This gives us an opportunity to understand the issue, review the relevant booking and try to resolve it directly.

If a complaint cannot be resolved directly, you retain any remedies available to you under applicable Indian consumer-protection law.

Privacy & Personal Information

Roshni may collect customer information such as name, contact details and travel preferences to process enquiries, prepare quotations, confirm bookings, process payments, arrange travel services and communicate with customers.

For more information about how personal information is handled, please refer to Roshni's separate Privacy Policy available on this website.

Limitation of Liability

Roshni will take reasonable care in planning and arranging travel and in selecting the suppliers with whom it works.

Subject to applicable Indian law, Roshni's liability for a claim relating to a booking is intended to be limited to the amount actually paid by the customer for the specific service giving rise to the claim.

This limitation does not exclude or restrict any liability that cannot lawfully be excluded or limited, including applicable liability arising from Roshni's own proven negligence or deficiency in service.

Roshni will not be responsible for losses, delays or inconvenience caused by circumstances beyond reasonable control, including applicable third-party supplier failures and force majeure events, except to the extent liability arises from Roshni's own negligence.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

Customers are encouraged to first raise concerns directly with Roshni so that we can try to resolve them amicably and promptly.

Subject to applicable statutory rights, courts and consumer forums at Gorakhpur, Uttar Pradesh, will generally have jurisdiction over disputes arising from these Terms.

Changes to These Terms

Roshni may update these Terms from time to time to reflect changes in its services, business practices or applicable law.

Updated Terms will be published on this page with a revised date.

For a specific booking, the Terms applicable at the time that booking was confirmed will generally govern that booking, unless a change is required by law.

Contact Roshni

If you have questions about these Terms, want to discuss a booking, or need help with a cancellation or complaint, contact Roshni Tours & Travels through the official channels below.