Cancellation &
Refund Policy

Overview

When you book with Roshni Tours & Travels, we may arrange several services on your behalf, including accommodation, transportation, sightseeing, meals, transfers and other travel arrangements.

Many of these services are provided by hotels, transport operators, ticketing providers and other suppliers. Their cancellation terms can therefore affect the amount that can be refunded.

This policy explains our general approach. It works together with, and does not replace, the specific terms included in your quotation, invoice or booking confirmation.

When You Can Request a Cancellation

You may request cancellation of your booking, in full or in part, before your travel date by contacting Roshni through our official communication channels.

The amount you receive, if any, depends on how much of the booking remains refundable when your cancellation request is received.

How to Cancel a Booking

To request cancellation, contact Roshni using one of the following official channels:

Please include your name, booking or trip details and travel dates so that we can locate your booking quickly.

We recommend making cancellation requests in writing through WhatsApp or email so there is a clear record of the request date and time.

Cancellation of Tour Packages

Nepal tours and pilgrimage tours may include several components, such as transport, accommodation, sightseeing, meals or catering, transfers and third-party reservations.

When a package is cancelled, each component may be reviewed separately. The refundable amount depends on:

• What had already been reserved or paid for.
• Whether the supplier amount is refundable, partially refundable or non-refundable.
• How close the cancellation request is to the planned travel date.

Roshni does not promise a full refund in every cancellation and does not treat every cancellation as automatically non-refundable.

The outcome is based on the actual commitments made for the booking and the amount that can reasonably be recovered.

Hotel Cancellation & Refunds

Hotel bookings arranged as part of your trip are subject to the cancellation and refund terms of the specific hotel or booking intermediary through which the reservation was made.

• If the hotel permits a refund, the eligible amount will be passed on after applicable hotel charges.
• If the booking is non-refundable or the hotel has already applied a cancellation charge, that unrecoverable amount may be deducted.
• The timing of the hotel component may depend on how quickly the hotel or booking intermediary processes the refund.

We do not guarantee a fixed hotel refund percentage or a fixed hotel refund timeline because those conditions are determined by the relevant hotel or booking provider.

Transportation & Transfer Cancellations

This section applies to cars, SUVs, Innova / Crysta vehicles, Tempo Travellers, buses and airport or railway station transfers arranged as part of your booking.

• If a vehicle has been reserved but not yet dispatched or used, cancellation may allow a full or partial refund depending on the circumstances and timing.
• If a vehicle has already been dispatched, used or specifically committed for your trip, related costs may no longer be recoverable.
• Where applicable, specific transport cancellation conditions may be included in your quotation or booking confirmation.

Third-Party Supplier Charges

Roshni may work with hotels, transport operators, ticketing providers, restaurants, catering providers, local guides and other suppliers to arrange your trip.

Where a supplier has applied a legitimate cancellation charge or an amount paid to a supplier is genuinely non-refundable, that amount may be deducted from the eligible refund.

Roshni does not add arbitrary cancellation deductions beyond amounts actually incurred or legitimately payable for the relevant booking.

This does not remove Roshni's responsibilities for the arrangements it makes on your behalf or for its own services under applicable Indian law.

Customized Tour Cancellations

Roshni also arranges customized itineraries based on your dates, destinations, hotels and vehicle preferences.

Because these trips may involve services reserved specifically for you, cancellation outcomes can differ from a standard package.

If suppliers have already been engaged or payments committed for your customized itinerary, those commitments will be considered when determining the eligible refund.

Wherever possible, the cancellation conditions applicable to a customized booking will be communicated in your quotation or booking confirmation before you confirm.

Rescheduling & Date Changes

If your plans change, you may request to move your travel dates instead of cancelling the booking.

• New dates are subject to hotel, vehicle and other service availability.
• Suppliers may apply amendment charges.
• Any applicable fare or price difference for the new dates may be payable by you.
• A date change becomes confirmed only after Roshni communicates the revised arrangement and applicable cost to you in writing.

Roshni does not currently publish a single standard rescheduling fee because the applicable cost can depend on supplier terms and availability.

Force Majeure & Unavoidable Events

Some events are outside reasonable control, including natural disasters, flooding, landslides, earthquakes, severe weather, political unrest, government restrictions, border closures, road closures, strikes, epidemics, pandemics and other serious disruptions.

If such an event affects your trip, the itinerary may need to be changed, postponed, partially cancelled or rearranged.

• We will make reasonable efforts to keep you informed.
• Refund treatment will depend on what can actually be recovered from hotels, transport providers and other suppliers.
• Applicable Indian law will also be considered.

An unavoidable event does not automatically mean that no refund is available. Each situation is assessed according to what has genuinely occurred and what can be recovered.

No-Show Bookings

If you do not show up for a confirmed service, such as a scheduled pickup or hotel check-in, without cancelling in advance, the outcome may depend on the relevant supplier's no-show terms.

Roshni does not publish a blanket no-show charge or automatically treat every no-show as fully non-refundable. Where no specific no-show condition has been communicated for your booking, the recoverable and non-recoverable costs will be assessed for that booking.

How Refunds Are Calculated

The general principle used for calculating an eligible refund is:

This is a general explanation of the approach and not a fixed percentage or universal formula for every booking.

The actual amount depends on the services included in your trip, the timing of your cancellation and the amounts suppliers allow us to recover.

Refund Payment Methods

Once your cancellation has been confirmed and the eligible refund has been determined, Roshni may process the refund through an appropriate available payment method.

Card payments are not currently available for Roshni bookings or refunds.

We aim to use a reasonably convenient method for the refund, but the exact refund method may depend on the circumstances of the booking and applicable requirements.

Refund Processing & Timelines

Roshni does not publish one fixed number of days for every refund because processing time can depend on external factors.

• How quickly hotels and other suppliers confirm and release refundable amounts.
• Processing times of banks and payment systems.
• The complexity of the booking and number of suppliers involved.

Once the eligible refund has been established and applicable supplier amounts have been received or released where necessary, Roshni will process the eligible refund within a reasonable period.

If a supplier-side delay is likely to affect the process, we will communicate the relevant information to you.

Important Conditions

• Cancellation and refund outcomes are specific to each booking.
• Supplier terms and the timing of cancellation may affect the eligible amount.
• Any specific cancellation terms communicated in your quotation, invoice or booking confirmation apply to that booking.
• We recommend keeping your booking confirmation and cancellation request for your records.
• Where a portion of your payment is expressly identified as non-refundable in your confirmed booking terms, that portion will be treated accordingly, subject to applicable law.

Refund Queries & Complaints

If you believe a refund has been calculated incorrectly or you have a concern about how your cancellation was handled, please contact us directly.

We aim to explain clearly how the applicable refund amount was determined.

Your Consumer Rights

This policy is intended to work alongside, and not replace, your rights as a consumer under applicable Indian law.

If you are not satisfied with how a cancellation or refund has been handled after raising the matter with Roshni directly, you retain the right to pursue remedies available under applicable consumer-protection law.

Nothing in this policy is intended to limit or waive statutory consumer rights.

Contact Roshni

For cancellation requests, refund questions or booking-related concerns, contact Roshni Tours & Travels directly.