Privacy Policy

Introduction

Roshni Tours & Travels ("Roshni", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we may collect when you enquire about or book our travel services, why we collect it, how we may use or share it, how we take reasonable steps to protect it, and the choices available to you regarding your information.

This policy applies to information collected through our website, WhatsApp, phone, email and in-person interactions relating to our travel services.

This Privacy Policy should be read together with our Terms & Conditions and Cancellation & Refund Policy.

Who We Are

Roshni Tours & Travels is a travel and tour services business based in Gorakhpur, Uttar Pradesh, India. We provide Nepal tours, pilgrimage tours across India, customized itineraries and cab and transport services.

Information We May Collect

Depending on how you interact with us, we may collect information needed to respond to your enquiry, prepare your travel arrangements or manage your booking.

Contact Information

• Name
• Mobile or WhatsApp number
• Email address
• Other communication details you provide

Travel and Booking Information

• Destination and travel dates
• Number of travellers
• Pickup and drop location
• Hotel and vehicle preferences
• Itinerary and package requirements
• Special travel requests

Passenger Information

Where necessary for a specific booking, we may need passenger information such as:

• Passenger names
• Age or date of birth where required
• Identification or document details where required
• Passport details for applicable international travel arrangements
• Visa or permit-related information where necessary

Payment and Transaction Information

Roshni currently accepts UPI, bank transfer, cash and online net banking. Card payments are not currently available.

Where you make a payment, we may collect information reasonably necessary to confirm and reconcile the transaction, such as the payment method, amount and transaction reference.

How We Collect Information

Depending on how you interact with Roshni, information may be provided through:

• Website enquiry or contact forms
• Direct email
• WhatsApp communications
• Phone calls
• Booking requests and travel documents you provide
• Payment and transaction processes
• Information supplied directly by you or your co-travellers

How We Use Personal Information

We may use personal information for purposes connected with providing and managing our travel services, including:

• Responding to enquiries
• Preparing quotations and itineraries
• Confirming and managing bookings
• Arranging hotels, transport, sightseeing and meals or catering
• Arranging airport and railway transfers where requested
• Communicating booking updates and changes
• Processing and reconciling payments
• Handling cancellations and refunds
• Providing customer support and responding to complaints
• Meeting applicable legal, tax, accounting or regulatory requirements
• Helping prevent fraud or misuse
• Maintaining business and transaction records
• Improving our services where appropriate

We do not use customer information for purposes unrelated to providing or improving our travel services unless we tell you about the relevant purpose and, where required, obtain the appropriate consent.

Consent and Other Permitted Grounds

We process personal information in accordance with applicable Indian data-protection and privacy laws. Depending on the circumstances, information may be processed because you voluntarily provide it for a specified purpose, because you provide consent for a particular purpose, because it is necessary to fulfil a booking or because processing is required by applicable law.

Where consent is relied upon as the basis for processing, you may contact us to withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal, and it may affect our ability to provide a service that requires the relevant information.

Roshni will update this policy as applicable provisions of India's data-protection framework take effect and as our information-handling practices develop.

How We Share Personal Information

Travel arrangements often require us to share relevant booking information with service providers involved in delivering the services you request.

Depending on your booking, this may include:

• Hotels
• Transport operators and drivers
• Sightseeing providers and local guides
• Ticketing and reservation providers
• Payment or banking service providers involved in a transaction
• Other suppliers reasonably necessary to provide your requested services

We aim to share only the information reasonably necessary for the particular purpose. For example, a hotel may need passenger names and travel dates, while a driver may need pickup information.

We may also disclose information where required by law, in response to a valid request from a government or law-enforcement authority, or to professional advisers and service providers supporting our business operations where appropriate.

Hotels, Transport Providers and Travel Partners

Hotels, transport operators and other suppliers we work with are independent businesses and may maintain their own booking systems and privacy practices.

When information is shared with a supplier to arrange your booking, that supplier's own privacy policy and data-handling practices may also apply to the information it holds.

We encourage you to review the privacy terms of relevant suppliers when you have specific concerns about how they handle information.

Nepal and International Travel

Because Roshni provides Nepal travel services, arranging an international trip may require necessary passenger information to be shared with parties outside India.

Depending on the travel arrangement, these may include:

• Hotels and transport providers in Nepal
• Local travel partners
• Border, immigration or visa-related authorities where applicable
• Other service providers involved in your international travel

Such information is shared only where reasonably necessary to arrange or complete the requested travel services and subject to applicable law.

Roshni does not claim that all customer information is stored only within India.

Payment and Transaction Information

Our currently accepted payment methods are:

Card payments are not currently available.

We process payment information reasonably necessary to confirm your payment and reconcile it with your booking.

If a bank, UPI application or other payment provider is involved, that provider processes payment information according to its own terms and privacy practices.

We do not claim to store confidential banking credentials, and we do not store card details because card payments are not currently accepted.

Cookies and Similar Technologies

Websites may use cookies or similar technologies for purposes such as essential website functionality, preferences, analytics or advertising.

The specific cookies and third-party technologies used on the Roshni website depend on the technology actually installed on the website.

We do not represent that Roshni uses any particular analytics or advertising platform unless that technology is actually implemented on the website.

If the website's technology stack changes in a way that affects personal-data collection or cookies, this policy may be updated accordingly.

WhatsApp and Other Communication Channels

You may contact Roshni through our official WhatsApp Business number:

+91 99359 93842

WhatsApp is operated by a third party. Roshni does not control or operate the WhatsApp platform or its underlying privacy and security practices.

We use WhatsApp, phone and email as practical communication channels for enquiries, quotations, bookings and support.

Please avoid sending highly sensitive information such as passwords, PINs, card security details or financial account credentials through messaging channels.

Marketing Communications

We may contact you about matters directly related to an enquiry or booking, including itinerary details, payment confirmations, booking changes, cancellations and refunds.

These service-related communications may be necessary to manage your enquiry or booking.

Where promotional communications are sent, we will provide an appropriate way to opt out of such communications.

Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including booking records, accounting and tax purposes, dispute resolution and applicable legal or regulatory requirements.

When information is no longer reasonably required for these purposes, we aim to delete, anonymise or otherwise dispose of it, subject to legitimate recordkeeping requirements.

Different categories of information may need to be retained for different periods depending on the nature of the information and applicable requirements.

Data Security

We take reasonable measures appropriate to the nature of the personal information we hold to help protect it from unauthorised access, misuse, loss, alteration or unauthorised disclosure.

We take reasonable care in how we handle booking and contact information and in selecting service providers used in our business.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore do not promise or guarantee absolute security.

We do not claim any specific security certification or security standard unless independently verified and confirmed.

Personal Data Breaches

If a personal data breach affecting your information occurs, we will take appropriate steps required under applicable Indian law, which may include assessing the incident, taking reasonable remedial measures and providing notifications where legally required.

Our handling of any breach will depend on the nature and circumstances of the incident and the legal requirements applicable at that time.

Your Privacy Rights

Depending on applicable Indian data-protection law and the circumstances of the processing, you may have rights relating to your personal information, including:

• Requesting information about personal data we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion where applicable
• Withdrawing consent where consent is the basis for processing
• Raising a privacy-related grievance with us

These rights may be subject to applicable legal, contractual and recordkeeping requirements.

How to Exercise Your Privacy Rights

If you have a question about your personal information, want to request a correction or wish to make another privacy-related request, contact us using the details below.

To help us verify your identity and locate a relevant booking, we may ask for reasonable information such as your name, booking reference or travel dates.

Please do not send passwords, PINs, OTPs or other confidential authentication credentials when making a privacy request.

Privacy Grievances

If you have a concern about how your personal information has been handled, you can raise the concern directly with Roshni.

1. Contact us through the official email or WhatsApp number.
2. Clearly explain the privacy issue or concern.
3. Where available, provide relevant booking or reference information.
4. We will review the matter and respond in accordance with applicable law and our internal process.

Children's Personal Data

Roshni provides family and group travel services, and a booking may include children as passengers.

Where an adult makes a booking on behalf of a child, the adult may provide the passenger information necessary to arrange the family's travel.

We do not knowingly target children directly as users of our website or travel services. Where specific legal requirements apply to children's personal data, we will follow the requirements applicable to the relevant processing.

Third-Party Websites and Services

Our website may contain links to third-party websites or platforms, including social media pages or supplier websites.

We do not control the privacy practices of those third parties. This Privacy Policy does not apply to their websites or services.

We encourage you to review the relevant third party's privacy policy before providing personal information to them.

Information About Other Travellers

If you make a booking for a family, group or other travellers, you may need to provide their personal information.

By providing another traveller's information, you should have the appropriate authority or permission to share that information with us for arranging the requested travel services.

Changes to Your Information

Please contact us if your contact details change, if passenger information needs correction or if you notice an inaccuracy in your booking information.

We will update our records where reasonably practicable and where permitted by applicable requirements.

Automated Decision-Making

We do not currently use automated decision-making or profiling to make significant decisions about you, such as booking eligibility or pricing, without human involvement.

If this changes, we will update this Privacy Policy and provide any disclosures required under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, service providers or applicable legal and regulatory requirements.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.